May I cancel a booking ?

Yes you may cancel a confirmed booking. To do that, please answer to your confirmation email and mention your wish to cancel. Please check our refund policy :

- If you cancel your booking at least 7 days or more before the beginning day of parking, you will be entitled for a partial reimbursement of your payment : 35€ will be retained by SMART PARKING as a cancellation fee (if your parking price is less than 35€, you won't get any reimbursement).

- If you cancel your booking after 7 days before the beginning day of parking (or after), you won't get any reimbursement, whatever the parking duration is.

Free cancellation right : by law (please read the French section for juridical details), the customer can cancel without any cancellation fee if the cancellation comes within 7 days after the payment has been done on the website, only if the booking hasn't started already. To profit from this, the customer must send an email to the following address : This e-mail address is being protected from spambots. You need JavaScript enabled to view it to ask for the law enforcement. If the date is within 7 days after payment, the customer will get a total refund.